Royal77 is committed to safeguarding the privacy and protecting the personal data of every player. This document clearly outlines how we collect, use, and protect your information.
Royal77 ("we", "Platform", or "the Company") operates an online casino website accessible at royal77.pw and through our official mobile app. We take player privacy seriously and are committed to protecting the personal data shared with us during the registration process and platform usage.
This Privacy Policy describes the types of personal data we collect, the purposes for collecting it, how we store and protect it, and the rights you hold in relation to that data. This Policy applies to all players using royal77 services, regardless of access method — whether via web browser or mobile app.
We handle player personal data based on the following principles: collecting only the minimum necessary, with a clear and lawful purpose, limited and secure retention, and full transparency in all aspects of data processing.
Royal77 collects personal data from you through several means — directly when you register or use the platform, automatically through tracking technologies, and in some cases, through legitimate third parties such as payment providers and identity verification services.
The following are the categories of data we collect:
Full name, date of birth, national identity card number (MyKad) or passport, and a selfie photo for KYC verification.
Email address, mobile phone number, and username selected during account registration.
Bank account number, account holder name, eWallet ID, and deposit and withdrawal transaction records.
Game history, total wagering, wins and losses, and platform usage patterns.
IP address, device type, operating system, web browser, and login session information for security purposes.
Your conversation history with the customer support team and any feedback you have provided to us.
Every piece of data collected by royal77 has a clear and legitimate purpose. We do not collect data merely for storage — every item of information we request from you is genuinely required to deliver the best possible service.
The primary purposes for which your personal data is used include:
Royal77 invests seriously in data security infrastructure to ensure your personal information is always protected from unauthorised access, data breaches, and cyber threats.
The security measures we implement include:
Your personal data is retained for as long as necessary for the purpose it was collected, or as required by applicable law. Once no longer needed, data will be securely deleted or anonymised.
Royal77 does not sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. This is a non-negotiable policy that we enforce with the utmost seriousness.
However, there are certain circumstances in which we need to share data with selected third parties, namely:
The royal77 website and app use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the platform.
The KYC (Know Your Customer) process is an essential part of royal77's responsible operations. It is not just a legal requirement — it is a protection mechanism for you as a player and for the overall integrity of the platform.
Documents required for KYC verification:
How we handle your KYC documents:
As a royal77 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide it in a readable format within 30 days of receiving your request.
If your personal data is inaccurate or incomplete, you have the right to request a correction. You can update most information directly through your account profile settings.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected. Such requests are subject to any applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes. You may opt out of all marketing communications at any time via your account settings or by contacting customer support.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider, subject to technical feasibility.
Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the validity of any processing carried out prior to the withdrawal.
The royal77 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or store personal data from minors.
Our identity verification (KYC) system is specifically designed to ensure that only eligible individuals can register and use the platform. Should we discover that data from an underage individual has been collected unintentionally, we will take immediate action to delete that data and close the account in question.
If you, as a parent or guardian, believe that your underage child has registered on royal77, please contact our support team immediately so we can take appropriate action.
Royal77 reserves the right to amend or update this Privacy Policy from time to time in line with changes to our operational practices, legal requirements, or relevant technological developments.
Any significant amendments to this Privacy Policy will be communicated to you via in-platform notifications or through your registered email. The "Updated" date shown at the top of this document will be revised to reflect the date of the latest amendment.
Your continued use of the royal77 platform after any amendments are published constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this document periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the royal77 customer support team, available to assist you 24 hours a day, 7 days a week via live chat on the platform.
For requests relating to your privacy rights (data access, correction, deletion, and so on), please log in to your account and use the "Account Settings" section, or contact our support team directly. We will endeavour to resolve every request within 30 days of receipt.
Six core pillars supporting our data protection system
All data transmitted between your device and royal77's servers is protected by bank-grade encryption. Your information cannot be intercepted or read by unauthorised parties.
Royal77 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is a non-negotiable commitment.
The identity verification process is carried out through a secure, encrypted system. Your KYC documents are stored with multi-layered protection and are only accessed by specifically authorised personnel.
You have full rights to access, correct, or delete your personal data. Privacy management tools are available directly in your account settings without the need for a complicated process.
Your personal data is retained only for as long as necessary for the purpose it was collected. We adhere to the principle of data minimisation and will delete or anonymise data that is no longer required.
Royal77's data infrastructure is regularly audited by independent cybersecurity experts to ensure data protection consistently meets or exceeds the latest industry standards.
Your privacy is not merely a checkbox on a compliance list. For royal77, it is a responsibility we take seriously in every aspect of our operations — from the moment you type your username during registration, right through to every withdrawal transaction you make.
In today's digital world, data breaches are a real threat that affects major companies worldwide. royal77 is aware of these risks and continuously invests in security technology and processes to minimise the likelihood of such incidents. We do not wait for something to happen before taking action — prevention is our approach.
Beyond technical measures, royal77 also ensures that all staff who handle player data undergo comprehensive security and privacy training. A culture of data protection must start from within the organisation before it can be felt by players on the outside.
Now you know how royal77 protects your personal data. A secure, transparent, and trusted platform awaits you — join over 500,000 Malaysian players who have already come on board.